Question 1

What should I bring for boarding?

Accepted Answer

Please bring your Dog's food and medication, if any. We do have house food if that is preferred. Please avoid bringing chews or bones that take a while to consume as they should be monitored while eating these and we can't always be present to watch. We provide all bowls, beds, blankets and kennels / crates, but if you feel your pup would benefit from having his own items, feel free to bring them. We ask that there only be a few toys selected so they don't get lost. Please bring medications in their original bottles with label from your veterinarian.

Question 2

What is the earliest/latest I can pick up?

Accepted Answer

Pick up/Drop off times are the following:

Monday - Friday:  8am to 5:30pm. 
Saturday: 9am to 4:30pm. 
Sunday:  11am to 5:30pm.

Our check-out time for overnight boarding is 1pm. We are happy to have your pet here longer.  After 1pm, there is a late pick up charge of $25.

Question 3

Do you feed the dogs together or separately?

Accepted Answer

All dogs are fed in their runs or rooms. If you have more than one dog, and they do better separately during feeding, please let us know and we will notate that in their reservation.

Question 4

Do you keep collars or harnesses on?

Accepted Answer

We remove all harnesses and collars during your pet's stay, so they aren't an issue during play times, or get misplaced in our large facility. Typically during check-in, we remove these items and let you keep them prior to boarding.

Question 5

How often / what kind of fecal is required?

Accepted Answer

We require an ANNUAL Negative fecal float exam for your pup. We do NOT require a Giardia antigen testing.

Question 6

Are play groups supervised and how many dogs are in a group?

Accepted Answer

Yep! We keep our playgroups small and manageable with 6 dogs maximum, with a Lead Handler engaged with the group at all times.

Question 7

May I have a tour of the facility?

Accepted Answer

Absolutely! We prefer tours to be scheduled in advance, so please call (541-354-2267) or email us (info@cascadepetcamp.com) and we'll get one scheduled for you!

Question 8

What are your hours of operation?

Accepted Answer

Our facility is open:
Monday through Friday from 8am - 6pm.
Saturday from 9am - 5pm. 
Sunday from 11am - 6pm.

Question 9

What if I need to change my drop-off/pick-up time?

Accepted Answer

No problem - just give us a heads up via phone or email to let us know please.

Question 10

What happens with my deposit?

Accepted Answer

We only take deposits during Thanksgiving and Christmas. All deposits go toward the lodging fees.

Deposits are non-refundable, if you cancel within 5 days of Christmas or Thanksgiving Day.

However - if you cancel 6 days or more in advance of Christmas/Thanksgiving day, we will issue you back the $100 deposit as a credit to be used for any future services, training or stays.

Question 11

Is my Dog in a Kennel all day?

Accepted Answer

All boarding stays include 3 potties and one 30-40 minute activity.  Additional activities may be purchased 'al a carte' style.

Question 12

What happens if I miss a day of training?

Accepted Answer

If you miss a session of a group session of any of our Companiond Dog Obedience Levels Classes don't worry these are now sold as a package that can be used for 1 year from the date of purchase.  Puppy Kindergarten and Sports classes (nose work, rally, etc) are built on the 6 week model.  For these classes we send out weekly information for you to work with and our team teaching style will get you caught up at the next session.

If you miss a private session without previously letting us know, there will be a $50 no-show fee.

Question 13

Is there a discount if I have more than one dog?

Accepted Answer

Yes, 10% for the 2nd dog and 15% off if there are 3 dogs.

Question 14

Can someone else pick up or drop off my dog?

Accepted Answer

Yes. You, as the owner, must contact CPC with specific information as to who is picking up/dropping off along with a phone number to contact the person responsible for your pet.

Frequently Asked Questions